Visitor
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1 Message
Paperless not working
I keep signing up for paperless billing, but still getting paper statements in the mail. I tried turning eco billing off for a month then added it back twice last year. Still getting paper statements in the mail. It’s been 3 months since I last tried. Someone please help to make them stop. Such a waste of paper.
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for taking the time to let us know about this issue, @user_0f6475. This has to be frustrating, but we're here to help! We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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