paperless billing...don't want

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@flowsoup wrote:

I want to receive my bills by mail..I do NOT want paperless billing. Hey, comcast/xfinity...this better not be a problem!!!! Or you'll hear from me again!

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You can change it back beginning February 15th.

Hopefully you'll email me when I have to request my bills by mail Why can't I do this over the phone???

Again, I do hope you will remind/email me when I can sign up to continue my bills by mail

No  I cannot even find settings (first instruction.

Hi @Margaret1244, thanks for taking the time to reach out over Xfinity Forums. I can understand wanting to have the paper copy of your bill each month. I would be happy to help you turn off Eco-billing. Please follow these easy steps. 

Log in to the app and tap Manage billing preferences (on the My Account Overview screen).

Tap Bill delivery options.

Choose Paper Bill. A pop-up window shows to confirm your decision to switch to Paperless Billing. 

If you still have any questions or concerns, please send me a private message with your full name and service address. To send a message, click my username "ComcastAnna" and select "send message" from the drop down. 

Good morning @DRS_FortCollins, your time is valuable to us and our team would be happy to look further into how your billing preferences were changed. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

Why was it changed without our permission?

Our time to go in & put it bac to where it was is valuable also.