Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
Hi there, @user_gpsct0 Thank you so much for reaching out, I can most definitely assist you in getting your account cancelled, since this is a public post and for your security can you please delete the post with your name and address and resend that information to me in a DM so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @riffle1819 You've come to the right place for help I have a link that goes into the steps needed to turn your paperless billing off. https://www.xfinity.com/support/articles/signing-up-for-paperless-billing.
Keep in mind that if you're receiving a discount for having paperless billing you would lose that discount. I have a link that goes into your bill https://www.xfinity.com/support/articles/new-bill-design on page three is where you would find the paperless billing discount information
If you use the Xfinity app or the website you'll be able to turn off paperless billing and confirm if you're on a discount. I am happy to check for you via direct message if you wish.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
2.3K Messages
3 months ago
Thank you for reaching out @user_zfdvnm
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0
user_gpsct0
1 Message
3 months ago
I would like to receive a bill in the mail, thank you [Edited: Personal Information]
(edited)
1
0
riffle1819
Visitor
•
1 Message
3 months ago
please send me a bill each month
1
0