Visitor
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1 Message
Paperless Billing Issue
I am signed up to receive the paperless billing discount, but did not see it on my latest billing summary. The Xfinity AI chatbot is not helpful and I've opened over 20 tabs of Xfinity support pages trying to resolve this issue. I'd like to just get this resolved with a real human being and no I don't want to sit through the AI bot phone lines or use the AI bots on the app either.
XfinityKei
Official Employee
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2.7K Messages
3 hours ago
@user_misj You're in the right place for help. Our apologies for any confusion this has caused you.
The autopay and paperless billing discount can take up to 45 days to activate.
As a friendly reminder you must use a bank account and paperless billing to receive the $10 off. The discount is only offered if you have Xfinity Internet. Until the discount is active we recommend making manual payments until then and the discount will show on the following bill.
I have a link from our help and support page with more information. https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
Has it been more than 45 days since you signed up?
Did you sign up for both autopay and paperless billing?
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