Visitor
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3 Messages
Paperless billing discount ended
Hi! I have been receiving a paperless billing discount. The discount has stopped, but I am still paperless with auto payment set up. Any idea why the discount has ended?
Visitor
•
3 Messages
Hi! I have been receiving a paperless billing discount. The discount has stopped, but I am still paperless with auto payment set up. Any idea why the discount has ended?
XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
Hello, @user_c5405b. Thank you for reaching out over Xfinity Forums, you have contacted the right place to investigate the paperless statement/autopay discount. Some discounts can be tied to the life of package/promotion. I would definitely like to investigate this further to see why it is no longer applying, with no changes to your autopay or paperless statement set up.
Since I will need to gather some information that we don't want to discuss in our public conversation, so I would need for you to send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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