Paperless bill discount

user_eo1ln7 Hello, and thank you for reaching out via our Xfinity Community Forums. I can certainly help clarify what's happening with your bill, and I completely understand why you'd be concerned about an unexpected increase! You're right that the amount of the discount for paperless billing and automatic payments can vary. To get the full $10 monthly credit, you'll want to make sure you have both EcoBill (paperless billing) and AutoPay set up using your bank routing and account number. If you're currently using a credit card on file, the discount amount is less, which is likely why you're seeing a change.

 

The good news is that you can easily make this change online at Xfinity.com. Here's a helpful article that walks you through managing your stored payments: Manage your saved payment methods. Please let me know if you have any other questions or if anything is unclear after reviewing the article. I'm here to help!