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equant
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4 Messages

Fri, Jan 15, 2021 10:00 AM

Paperless & Automatic Payment

Afternoon everyone.

 

We had an issue last month with this discount (which may have been our fault) that was quickly solved for us (which we greatly appreciated!).

 

Here is the original thread: https://forums.xfinity.com/t5/Billing/Paperless-amp-Automatic-Payment/m-p/3394810#M129438

 

Looking at this months bill, it appears that the discount is once again not on there. Any help with fixing this would be much apprecaited. Maybe something I'm doing wrong, something wrong with the account, whatever it is just want to get it worked out so this comes off each month.

 

Thanks in advance guys!

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Official Employee

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2.8K Messages

3 m ago

Greetings, @equant! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are not receiving the self-service discount. I would like to have a look into this to see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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