Paper check lost - never applied

It hasn’t been cashed but I’ve verified the address at which y’all get payments. I’ve verified it was delivered as well by the postal service. I know enough to know Your organization is doing something really shady and I’m choosing to spend my money where it’s wanted from now on

@user_l2kjei We don't want to see you go but understand you have to make decisions that fit your families needs. If you would like to make this change effective today we can help with that. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@Again​ it’s like after 40 days you’d think it would’ve come back if that was the issue. There’s no invoice with it but it’s got my name and account number and address. You all call 4 times a day but never ask about it or pretend to be even willing to send any tickets to look into it. Just “you did something wrong” like my account numbers aren’t floating around a sketchy warehouse in my mind or anything 

@user_l2kjei​ 

You'd be surprised how many people forget to write their account number on their check and also don't include the coupon with it!

Since I'm not an employee I can only ask questions.  However, because it's been so long since you sent the check in, you might want to get with your bank and put a stop payment on it.  That way, in case it turns up in some nefarious fingers, you're not out that money.  Are you able to get to a store to make a payment this one time ?  I realize that's not the most convenient but at this point you're probably facing another payment and you don't want this to drag on too long, even though you made a payment in good faith.