Contributor
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47 Messages
Paid payment arrangement
I paid my payment arrangement actually more and account still says will be shutoff tomorrow?
Contributor
•
47 Messages
I paid my payment arrangement actually more and account still says will be shutoff tomorrow?
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, @mrshaunyd. Thanks for reaching our team on our Forums page regarding your billing concern. We can definitely look into the account to see what the status is and why it's reflecting that services will be interrupted tomorrow. Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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