Paid past due in store internet service still not restored

Question

Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash

user_vqrqc7 · Answer

Reset box not showing past due on xfinity app but it won’t load said there is a problem.

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMartyR · Answer

user_vqrqc7 Thanks for reaching out! If you're no longer showing a past due balance, your services should be restored. I would try a full power cycle of your Xfinity Gateway, or modem so that the bootfile can update.

Billing

user_vqrqc7

Paid past due in store internet service still not restored

user_vqrqc7

EG

XfinityMartyR

New to the Community?