Visitor
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1 Message
Paid overdue balance but my internet is still down.
I paid my overdue not 15 min after my wifi shut off, as I thought I had auto pay on. But nonetheless it’s paid and I still have no internet. It’s been hours now.
Visitor
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1 Message
I paid my overdue not 15 min after my wifi shut off, as I thought I had auto pay on. But nonetheless it’s paid and I still have no internet. It’s been hours now.
Andyr1
Gold Problem Solver
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8K Messages
3 years ago
Did you reboot your modem?
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EG
Expert
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110.6K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello @user_f19cf5. Thank you for making a payment. I can understand the concerns when you need your serivce restored. Have you checked the Xfinity Status Center for any reported interruptions? Sometimes when you think it is the bill, it ends up being an area wide interruption. I do know full restoration for a bill can take up to 1-hour. How are the services working now?
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