Paid off my over due balance

Good morning and thank you for reaching out about your account status today and what we need to do to get you reconnected! Thank you for your recent payment as well to bring your account back up to current! I know that can be difficult to do at times as I've been there myself before. Not to worry, you're in the right hands to help get this resolved! 

If your account was closed due to the unpaid balance, we'll need to restart your services together. If they were simply interrupted for nonpayment, your service will restore automatically within a few hours. Since you mentioned the unreturned equipment charges, it sounds like it closed. Let's take a closer look. May I please have your first and last name and full service address? -Macey

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I apologize for the confusion, @user_fye6awq, to ensure your personal information stays safe while we assist you with the billing concerns, please send over a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message