1 Message

Fri, Nov 12, 2021 8:47 PM

Paid my past due amount and when I log in it says I no longer have service. How can I restore my service

Account has a credit of $.54

Official Employee


338 Messages

2 m ago

Hello @user_20fa46, thank you for taking the time to reach out to our team through Forums. We can certainly take a look at the account and see what's going on. Please send a Direct Message with your full name and address so we can help! 



Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

New to the Community?

Start Here