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user_ciyois
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Monday, January 27th, 2025 3:51 PM

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Paid my bill

I paid my bill thru Wells Fargo.. I checked if it went thru.. why is service suspend?

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Updated 

1 year ago

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Andyross

Gold Problem Solver

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8K Messages

1 year ago

This is a public user-to-user forum, with some Comcast monitoring. You need to check your account online, call Comcast, or go to an Xfinity store for detailed account information.

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CCSheila

Retired Employee

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1.1K Messages

user_ciyois Hi there! We can help ensure your payment was processed. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

1 year ago

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XfinityAmandaB

Official Employee

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3K Messages

1 year ago

 

user_ciyois Thank you so much for reaching out for help with your service being suspended. That would be concerning and appreciate you reaching out for help. I always recommend checking the Xfinity app to see if there is an alert or checking your payment history to see if there was by chance an error. Also once a payment is made it can take some time for the payment to be approved and applied to the account. Once a payment is approved and covers the full past due to reconnect services, you should be restored within an hour. If you are still having issues let me know. 

 

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