Paid final bill, canceled Xfinity, returned router, and still got sent to collections

I have no outstanding payment, paid my last bill and canceled Xfinity, returned my router and still somehow got sent to collections.

the only possibility is that I had a technician come to my house to fix my Internet connection that was not working after it was all said and done. The Internet still didn’t work and I paid my final bill got a $100 reimbursement for the technician, and canceled Xfinity. Everything was great. Two months later, I get a text, saying my outstanding balance is being sent to collections. It seems like so many people are dealing with the same issue. Is this just what happens when you cancel Xfinity. IDK. Fix a Xfinity. Cause I ain’t paying.

Responses

XfinitySara

Official Employee

•

1.6K Messages

4 days ago

Hello, @user_oj8ayu! Thank you for visiting our Xfinity Community Forum with your billing concerns. I'm sorry to hear about any frustration caused by this final balance being reported, and I'd love for our team to investigate it further for you. We're great to work with because we are experts in all things related to the account, service(s), equipment, bill, and more! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Billing

user_oj8ayu

Paid final bill, canceled Xfinity, returned router, and still got sent to collections

XfinitySara

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