Good morning, @user_7jy88h ! I definitely understand how frustrating it is to have your bill paid but still be without service. Please send us a DM with your name and service address so we can review the account and see what’s preventing your service from being restored.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.8K Messages
6 hours ago
Good morning, @user_7jy88h ! I definitely understand how frustrating it is to have your bill paid but still be without service. Please send us a DM with your name and service address so we can review the account and see what’s preventing your service from being restored.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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