Paid bill but service suspended anyway & can't talk to human to dispute until I pay $222 on top of the bill I already paid

I'm June 2023, mybACP benefit stopped being issued to me and my $35/mo plan went up to $114/mo (far more than the ACP benefit ever covered). I was struggling through a medical crisis at the time & was unable to address it right away. Come September 2023,  my auto payment couldn't cover the bill and so I was charged double to the tune if nearly $300 to prevent my account being suspended. I couldn't talk to a human by phone or chat until I paid that bill in full. So, I had to pay it just to dispute it. I paid it, disputed the excess charges and questioned where my ACP benefit went. I was told I switched my ACP benefit to another provider which I absolutely did not do. I even called Lifeline to confirm and they confirmed that I never moved my ACP and in fact, Comcast was still receiving my ACP benefit but wasn't applying it to my account for 7 months! For 7mos, Comcast stole my ACP benefit and then charged me up the wazoo for the plan that even the app says is only $60/mo and yet it also says that my monthly bill is $114/mo! On another section of the app/website, it says my monthly is $112/mo and another says a whopping $132/mo. Which is it? I disputed the lack of ACP benefit for  7mos and got one credit of $30 out of what should have been $210 for 7mos of failure to apply the benefit to my account. Fast forward to last week, my bill now being over $300 and Comcast demanding $92 of it by 4/6. I set up the automatic payment with the wrong card by accident and contacted the agent via chat to switch payment method on 4/5. She switched it and Xfinity charged the incorrect card anyway AND the new card! The old card didn't have enough funds to cover it and despite the fact that they weren't supposed to charge that card at all, they counted that as failing to honor my payment arrangement! So now, they want to charge me reactivation fees and pay $222 to restore service!  The card I wanted them to charge still shows the transaction from Comcast on 4/6 as "pending" - the account has $700 in it, plenty to cover the $92 charge. And yet, here I sit with suspended service that I PAID FOR and I've tried every method I can to contact a human and no one will talk to me until I pay $222 on top of the $92 I already paid to keep my service from being suspended in the first place.

Comcast misappropriated my ACP benefit and is, essentially, extorting money from me to keep my service but even after paying, they shut me off and doesn't allow me to even log into my account at all and doesn't recognize my login info (I use autofill - no typos there). So, they already deleted my user data! I've been a customer of Comcast for most of my life and they've grown to be very untrustworthy in my experience. The fact that they edit user negative complaints for being "inflammatory" tells me everything I need to know about their character and business practices. Anyone who tries to hide customer complaints is not the one to being doing business with. 

I am not paying that bill until I chat with a human (prefer chat so everything is in writing bc I no longer trust Comcast to honor their agreements) and have the opportunity to get this sorted out. If I pay that outrageous bill and then get a human, any incorrect charges wouldn't be refunded to me, it would only be credited to my account. Thats not right since they forced me to pay it just so I could dispute it and then they get to keep that money that they never had a right to in the first place!

I am ready to call the local news stations consumer advocate, "Call Curtis" and expose on live TV for all of Sacramento to know that Comcast is stealing from the government (ACP benefits collected but not applied to my account), and from their own customers who are low-income in the first place. It feels like they took advantage of the benefit and me as well. And they did so by utilizing the manopoly they have over other carriers in my area. AT&T has a cheaper plan but its also capped at about 225mbps and right now I allegedly get 800mbps from Comcast (no speed test I've conducted has ever returned anything beyond around 500mpbs and I've used many different methods of measurement). No other provider is available in my area for some reason. I live in the State capital of California and Comcast is mostly the only provider. Despite the drastic difference in speed, I'm likely switching to AT&T because I don't like how Comcast treats me.

To add insult to injury, last week I inquired about dropping to a lower tier bc I can't afford the one I'm on without ACP and that program ran out of money in February 2024. So, chat agent told me to follow up via chat in 2-3 business days bc they would have a new plan for me. How can I follow up if they've suspended my account AFTER I paid the bill?