sugarmollyrose's profile

New Poster

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2 Messages

Fri, Oct 9, 2020 1:00 PM

paid a bill that was not posted

I paid via my bank account like I always do on 09/29 and noticed the other day the payment was not posted.  I ended up paying with my credit card, so now you have received two payments.  Why was the payment not posted to my account? 

Responses

New Poster

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5 Messages

7 m ago

I have the same problem.  The payment was withdrawn from my bank account on 9/29, but my Comcast account still shows a balance due, and the payment doesn't show up on the recent payments list.  I called customer service and they said my balance is zero, but then why doesn't the website show this?

New Poster

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5 Messages

7 m ago

The problem is fixed.  The payment is showing up now and my balance is zero.  

 

New Poster

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2 Messages

7 m ago

Mine too.  With both of them being on 09/29 I wonder if it was a problem on Comcast's side.  Whatever I'm glad the payments posted.  

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