mccarron52's profile

Regular Visitor


2 Messages

Tue, Oct 6, 2020 11:00 AM

package expiration

My package expires next month and I am trying to determine if I should remain with Xfinity, move on to another provider or cut the cord.  I am happy with Xfinity except for the cost and I need to know what the impact of expiration of my triple play package will have on how much I am billed.  How do I find out this number



Official Employee


2.5K Messages

7 m ago

Good afternoon, mccarron52. Welcome and thank you for posting here in the community for support, we are glad to have you!


That is great that you're happy with your service, we really hope to keep you as a customer going forward. We'd like to take a look at your account so we can answer your questions about the bill and discuss what promotional options we have available for you to choose from. To get started, please send me a private message with your first and last name. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  We look forward to hearing from you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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