Good evening user_1e8522 🙌 Thanks for taking the time to reach out in our community! I know every dollar counts now more than ever, so I'd be happy to review your account to make sure you're getting the best rate possible for your services 👍
To get started, send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
@user_k903p7 Please ensure you are sending us a direct message and not responding to this thread
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySeth
Official Employee
•
943 Messages
6 months ago
Good evening user_1e8522 🙌 Thanks for taking the time to reach out in our community! I know every dollar counts now more than ever, so I'd be happy to review your account to make sure you're getting the best rate possible for your services 👍
To get started, send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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