Hello, @user_fdgtpf have you already tried updating the payment method from www.Xfinity.com and from the Xfinity app? You would need to be signed in as the Primary user, and you may need to delete the current payment method first. Especially if Auto Pay is enabled.
XfinityJosephA
Official Employee
•
2.3K Messages
7 hours ago
Hello, @user_fdgtpf have you already tried updating the payment method from www.Xfinity.com and from the Xfinity app? You would need to be signed in as the Primary user, and you may need to delete the current payment method first. Especially if Auto Pay is enabled.
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user_fdgtpf
Visitor
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4 Messages
7 hours ago
How do I change my debit card
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