3 Messages
Owed refund, Supervisor didn't call, keep getting dropped!
Hello! I need to know how to talk to a supervisor. I am owed a refund based on a mistake that Xfinity made. All of the reps I have talked to said there will be no problem with this, but a supervisor needs to chat with me to approve it and discuss how I'll receive the refund. Anyway, I've been promised supervisor calls more than once, and I keep the phone with me the entire time, and they never call! Then I called back (more than once) and was told I'm finally - now - being transferred to a supervisor, and then I'm put on hold for 20 minutes until I finally hang up because no supervisor came on. Is this on purpose!??! Do I need to get an attorney or something?
user_2cg64z
3 Messages
6 days ago
Is there a way I can talk to someone directly via texting if needed? Like a real supervisor who will put through this refund? So frustrated...
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EG
Expert
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109.9K Messages
5 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.2K Messages
5 days ago
Hey there, @user_2cg64z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with receiving the proper refund, and callbacks from our teams. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please allow time after your post has been created to receive a reply. If needed, we may invite you to send us a Direct Message.
We did receive the DM's from you, and we will continue to investigate the account details with you to ensure this is resolved as quickly as possible.
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