Thank you very much for reaching out to us here @user_7f69dg. If you have overpaid your bill and your account goes into a negative status you would see a credit for that amount on your next billing statement. If you would like the negative amount refunded back to the payment method on your account we can submit a request for that from here. We would need you to send us a direct message with the full name and complete address for your service in order for us to make that request.
XfinityJohnG
Official Employee
•
1.9K Messages
1 year ago
Thank you very much for reaching out to us here @user_7f69dg. If you have overpaid your bill and your account goes into a negative status you would see a credit for that amount on your next billing statement. If you would like the negative amount refunded back to the payment method on your account we can submit a request for that from here. We would need you to send us a direct message with the full name and complete address for your service in order for us to make that request.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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