Visitor
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2 Messages
Overpayment account shows behind
Acct shows paid Sept 1 amt $84
Confirmation no [Edited: "Personal Information"]
PD $84 9/27 confirmation [Edited: "Personal Information"]
PD 9/27 42.00
pd 9/27 42.00.
My account is $84.00 a month. I was paying in advance due to upcoming surgery. yet I continue get past due notices? Account clearly shows overpayments not under.
please advise.
[Edited: "Personal Information"]
XfinityVianney
Official Employee
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3K Messages
55 minutes ago
Thank you for creating a new post. I understand that you need some help getting answers regarding a recent past-due notice after making multiple payments. I would need to bring us into a private chat to complete authentication, so we can go over your billing details.
You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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