Good afternoon user_u8btb3. I will be happy to look into this, and to assist you further. I do have a couple questions about the overpayment. Where was the payment made (ie: online, over the phone, at an Xfinity location)? What method of payment was the payment made with card or bank account? Lastly, when was the payment made?
XfinityJon
Official Employee
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1.8K Messages
3 hours ago
Good afternoon user_u8btb3. I will be happy to look into this, and to assist you further. I do have a couple questions about the overpayment. Where was the payment made (ie: online, over the phone, at an Xfinity location)? What method of payment was the payment made with card or bank account? Lastly, when was the payment made?
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user_u8btb3
Visitor
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2 Messages
3 minutes ago
Hello, it was online, via card, on April 27, 2026.
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