Visitor
•
2 Messages
Overpaid
I switch carriers before the end of march and was harmed to April 19th need to have this prorated and a refund back
Visitor
•
2 Messages
I switch carriers before the end of march and was harmed to April 19th need to have this prorated and a refund back
XfinityAdrienne
Official Employee
•
1.9K Messages
10 hours ago
Hey there, @user_eokkvo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure that you receive back any over paid amount. Typically, once the account is cancelled, the system will generate a credit that would process within 30 days. You will receive an email communication regarding the refund and how to redeem the refund. I would recommend checking your spam/junk folders in the next month or so for the refund amount. Please let us know if you have any other questions/concerns, we are happy to help!
0
0