Visitor
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1 Message
Overly charged
I had spoke to someone live on the phone last month about how last month I was charged more than usual and it was due to a promotion ending . We than spoke more about possible cancellation due to not being able to afford the new price (110$) and she had offered different plans. I agreed to change over to the 40$ a month for WiFi and 90$ total for an added phone line . Which I then agreed too. Now I’m getting my first bill and it’s billed for 163.00 . I have an issue with that new amount as it isn’t what I was quoted and led to believe .
XfinityRichard
Official Employee
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3.8K Messages
3 hours ago
Good morning, @user_7h3798 ! I’m sorry for the frustration, especially after you agreed to make changes based on being quoted around $90 total and are now seeing a $163 bill. We’d be happy to review the new bill, the recent plan changes, and the charges with you to determine what happened. Please send us a DM with your full name and service address so we can take a closer look.
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