2 Messages
Overdue balance and suspended account after acp wa suddenly taken off
My account was suspended and the balance is around $300. I am currently have no income currently and was receiving the federal program. However, a free phone showed up at my door and did not know whoever sent the phone took the discount without my knowledge. After researching, this had happened to other people in a low income household and there was no resolution. This caused me to being unable to make any payments and I can afford to pay to get my account up to date. Also, I was actually supposed to be on some essentials plan when I qualified for acp. I really need connection to help me with applying for work, online meetings and interviews. Is there anything you can do to help?
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
1 year ago
@user_v210 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration and would be happy to take a look and see what options we have available to help you out. Please send us a DM with your full name and address to Xfinity Support.
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user_4v8okx
1 Message
1 year ago
My bill is supposedly 300$ also was also taken off acp they said put on another account, Not by me thought i got that straight last month. went through same process again. Scheduled 100 dollar payment today then get a text about $300 scheduled payment.😬🤨🤔
go to app and change to 100
Before this i was on the phone trying to get stuff straight
acp, payment amount. phone disconnets.
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