Overcharging

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi @jsm15090! Thanks for stopping by on our Forums for help with your plan. The best place to check for new offers would be on our Xfinity page, make sure you are signed in to get the best offers available at your location. 

You can also send us a direct message here and we can help search and update your plan as well. 

To send a direct message here: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it