Visitor
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1 Message
Overcharging
I have a two-year contract, for high-speed internet only, at $85/month. Three months ago, Xfinity charged me for $205 for the month of January. When I noticed the auto-payment, I contacted Xfinity immediately to correct this mistake. After several phone calls, and excessive hold times, I was told that the terms of the contact would be respected, and that the overcharged amount would be credited to my account. Three months later, Xfinity has yet to return my money and has raised to cost of my service, in violation of the contract, to $125/month.
I have been promised twice over the phone that the situation was resolved. I am done with phone calls due to excessive hold times and sales pitches for additional services. And promises over the phone that the situation has been resolved are clearly worthless.
Do any members of the forum know how to resolve effectively a clear issue of overcharging?
CCYvonne
Contributor
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340 Messages
2 years ago
Good afternoon! I would be happy to resolve any billing discrepancies. Please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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