1 Message
Overcharges
This is absolutely the worst company ever. I have chatted and called over seven times to have an overcharge for our service that isn’t even hooked up yet that has now gone into past due. It is impossible to get somebody on the phone without chatting with somebody for half an hour first and even then you risk being disconnecting and having to start all over again. Today i receive a phone call asking what the problem is about disconnecting a service and they tried to sell me a new plan. Are you serious???
XfinityAbby
Official Employee
•
44 Messages
3 days ago
Hello, @user_hostjb Thank you for reaching out on our Community Forum. I am sorry to hear you are having so much trouble with this, and I would love to assist you further. I know how important it is to make sure your billing is correct. Please send us a direct message so that we can get this resolved for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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