Visitor
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2 Messages
Overcharged
I was paid up till the 14th when I noticed the increase in billing online. I changed my plan on the 12th and got confirmation from you in an email. A week later I noticed the online auto pay was still showing the increased price. I then contacted you by phone and some agent changed my plan again to a slower plan but at the same lesser price as I got when I changed it myself. He assured me the site would take a day or two to reflect the changes. Well of course it didn't and I was charged the higher price even though my plan was showing right on the site.
Accepted Solution
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @Batmobl, thanks for reaching our team on Forums. We certainly understand the importance of having your bill corrected. We do charge a month in advance and when changes are made during the middle of the billing cycle and the adjustment gets reflected on the following bill. We will be more than happy to go over those details and look into your billing concerns in DM. We did receive your Direct Message so we will continue assisting there.
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