1 Message

Mon, Apr 25, 2022 9:05 PM


Hello, I was on the last month of my 2 year contract and the price increased. I contacted a Live Agent and I was informed that it was a "technical error" and that my bill for this month would be updated to the amount I've paid previously. However, it has been well over 5-7 business days and my bill was never updated. I'd greatly appreciate some assistance.

Accepted Solution


Official Employee


983 Messages


@user_91d15e Hello and thanks for reaching out to us today. You reached the right team and I can look into your bill to see what is going on.


Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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