Visitor
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2 Messages
Overcharged with Xfinity Mobile on an account I never used
I subscribed to 8 months of Xfinity service for an apartment, then unsubscribed. Along with it I was offered free one year of Xfinity Mobile which was given to me as a part of a package deal, I never used it.
After unsubscribing and returning my motem, I realized I was being charged from Xfinity. After looking into my account I had no bills, yet was still being charged. I signed into my Xfinity Mobile account and saw that I was not only being charged the entire year for Xfinity Mobile which I was told was a free additional service, but I was being overcharged despite having cancelled in May.
I disputed the overcharged months through my bank.
Again, I never used the service. If I do not get refunded for the months it went unused, fine. But the additional $137 is sitting as a past-due balance on my Xfinity account.
I called and explained this probably four times now on the phone and they each removed the overcharge, then within the month it returned again and I received an email about it.
What is happening? Why is it still returning? This has been such an exhausting process to deal with.
XfinityQuemekia
Official Employee
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696 Messages
6 days ago
Hello @user_d781pk, thank you for contacting us and detailing the billing issues you've been facing. It's completely understandable why this has become so exhausting for you, and I apologize that you've been given so many false resolutions. To confirm, when you unsubscribed to your internet did you also do the same for the mobile service?
The free line on your Xfinity Mobile account is a benefit of having an active Xfinity residential service, like internet. When you choose to cancel your internet service, you are still able to keep your mobile line, but you are charged a new standalone mobile fee.
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user_22g6kz
Visitor
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1 Message
9 hours ago
I accepted a free second phone if I cancelled the agreement within 1 year. This was August 2024. I called in July to cancel as August would have been one year. I am still being billed every month $29 for the FREE phone. I called corporate once and was told the phone was indeed free. I cancelled all service to the FREE phone. It’s November 2025! Corporate gave me a number to give to my local infinity office to stop billing me for my FREE phone. Nothing changed! They said the phone as not free and I still need to pay hundreds of dollars! They said the agreement was for 2 years. It was not. I was told it was to be cancelled within 12 minutes at no charge! This is fraud by Comcast! I was lied to by the Comcast representative who called key in August 2024!
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