1 Message
Overcharged on billing again. It seems to be a constant issue with other people dealing with Xfinity. Return payment fees.
Everything in my bank statement is fine. I’ve also been charged for a return fee before even making a payment. Not for the standard 25$ either but for 39$. customer service calls and texts were no help. This is the third time I’ve been overcharged for Xfinitys mistakes. I’d very much like a refund on ALL of it. And to no longer have to continually dispute your mistake in overcharging me. Your site also won’t let me scroll and put this under the correct tag.
EG
Expert
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112.6K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.8K Messages
2 years ago
Hello @user_8e0da7 Thanks for reaching out about your billing and returned payment fee concerns. Unexpected charges are never fun. I am happy to review your account to help! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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