Overcharged for Over a Year

August 2025 I went to the Champaign IL Xfinity store and signed up for a $85.00 monthly internet service (5 year plan). For the past year+ I have been charged $95.00 per month (paperless billing - direct deposit). After multiple Xfinity phone calls (approx 8 calls) all calls failed to resolve my overcharge.

I started going to the Champaign IL Xfinity store in attempt to resolve this problem.

I have made 5 trips to the Champaign IL Xfinity store that is 42 miles (1 way) from my home. I have dealt with multiple representatives from that store as there is no method to communicate with specific Xfinity personnel that may be familiar with my issue.

Guess what? My September 2026 directly deposited Xfinity Bill is once again $95.00 instead of $85.00.

This is a breech of contract, pathetic customer service and/or just big business ripping people off.

Probably no reason to mention that I have been a Comcast/Xfinity customer for nearly 40 years.

Thanks for nothing Xfinity!

#5534