Visitor
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1 Message
Overcharged, deceptive practices, breach of contract
This is the 3rd month in a row I have been changed almost double what my bill is. I have spoken to 4 or 5 agents now and I was assured the very first time this issue would be resolved but yet here we are. Honestly not sure why I should report to the better business bureau or seek legal action because this is ridiculous and illegal. I expect this to be fixed as well as compensated for the inconvenience because now I will struggle to make my car payment and risk it being taken from me which will then affect how or if I can commute to work further affecting my finances. Either get it right this time or I will take legal action I to my own hands and take care of it myself.
XfinityMatthew
Official Employee
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1.8K Messages
2 hours ago
Hello @user_wsk3l5 Thanks for reaching out to us. I certainly understand your frustration with the double bills and this is not getting resolved after multiple agents. Our team would be happy to look into this to get it resolved. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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