4 Messages
Overcharged & Connectivity Problems
After my bill was increased by 50% this month (even though my coverage was not changed), I contacted Xfinity and was told via chat that with online autopay I would only be charged $70 not the $90 that included the upcharge. However, when my bill came due it was $90 (even though I have online autopay set up) and then this afternoon my internet kept fritzing out while I was on Zoom. I'm super frustrated with A) the inability to get a real person on the phone or any sort of chat service, B) getting a 50% upcharge after being a loyal Xfinity customer for two years, C) being told one thing about pricing and then getting charged something else, and then D) paying that much money for a network that isn't reliable.
XfinityTony
Official Employee
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1K Messages
2 months ago
@user_43T
Hello and thank you for taking the time to reach out to us! I am sorry to hear about the issues you have had with your internet and the pricing. We are here to help. First, I would like to take a look at the reliability issues you have had. Have you had any other issues with your internet beyond what happened this afternoon?
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XfinityKassie
Official Employee
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1.3K Messages
2 months ago
@user_43T Thank you for giving us the opportunity to assist you with your concerns! Should you need any assistance in the future, we are here 7 days a week to support you. Hope you have a great weekend!
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