U

Visitor

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1 Message

Monday, June 16th, 2025 1:13 PM

overcharged 2 weeks no service

hello, it took two weeks to get new service activated and i was billed for the whole time. how do i receive a credit for the weeks i had no service?

Official Employee

 • 

3.4K Messages

2 days ago

 

user_7j8al3 Thank you for taking the time to reach out to us here on our Xfinity Forums! First and foremost, we appreciate you choosing us as your service provider. Our team can definitely help ensure that your billing is accurate for the time you had working services. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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