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user_9zvdeu
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10/16/2026 12:29 PM

Overcharge

I recently got notification that my bill was automatically paid. There was a charge of $14 for box and remote. Last month I updated my Xfinity account and returned all boxes and remote’s, my current subscription includes one box and remote. The charge for  the box and remote should be credited back to my account. The equipment was returned back to the Xfinity store in Portsmouth, NH. Thank you for your help.

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44 minutes ago

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XfinitySara

Official Employee

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44 minutes ago

Hey, @user_9zvdeu! We appreciate you creating a post to let us know about this equipment and billing concern. If for some reason the box wasn't fully removed from our system, we may need to help remove it manually (which typically results in an automatic credit). I'm happy to take a look! Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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