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Monday, September 2nd, 2024 11:37 PM

Overcharge

Xfinity has been overcharging me randomly for 1-2 extra boxes for 3 1/2 years. I've always had 2 boxes and they're the only ones activated. You've also added Netflix to my account several months ago which I did not request and are no charging me for Peacock which says right on the bill is supposed to be free. This all totals up to 874.37 that I have been overcharged. 

Official Employee

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1.4K Messages

3 months ago

Hey there! Thanks so much for connecting with us in our community, @user_4lasg2, about your billing concerns. You have the right team for assistance. Please send us a Direct Message with your full name, and complete service address. We look forward to your message.

 

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• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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