1 Message
Overcharge
Xfinity has been overcharging me randomly for 1-2 extra boxes for 3 1/2 years. I've always had 2 boxes and they're the only ones activated. You've also added Netflix to my account several months ago which I did not request and are no charging me for Peacock which says right on the bill is supposed to be free. This all totals up to 874.37 that I have been overcharged.
XfinityLinda
Official Employee
•
1.6K Messages
6 months ago
Hey there! Thanks so much for connecting with us in our community, @user_4lasg2, about your billing concerns. You have the right team for assistance. Please send us a Direct Message with your full name, and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0
user_00ipli
2 Messages
2 months ago
I've been overcharged 2 months as changed plan and still billed at old rate, I'm disabled on fixed income and cannot seem to get through to them either by phone, chat, email, online. Get disconnected, no replies, nor return calls that do not disconnect! So frustrating.
0
0
user_00ipli
2 Messages
2 months ago
Then by trying to post, they popup with "Agree with guidelines and policy" but will not show what those are!?! Been wasting my time trying to get charges correct, noticed they have overcharged for 2 months! I downgraded in November still charges at old higher baud rate, but my service is lower baud. How do we get our refunds?
1
0