Visitor
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3 Messages
overcharge
I recently reviewed my bill and realized that Xfinity/comcast has been over charging me for the past 9 months. When I called to complain, I was told be the csr and a supervisor that they would refund about half of what they had overcharged me but would not refund the rest. They acknowledged that I was overcharged, but said that company policy prevents them from offering a refund.
This appears to be an intentional overcharge as I have had service at this location for 16.5 years and the charges suddenly appeared in oct 2020. As I have the bill on auto pay I did not catch this until I did a routine review of several bill earlier this week.
I can think of no legitimate excuse for Xfinity/comcast to refuse to refund monies that they admit were done inappropriately. They will also not assure me that the overcharges will not continue.
Over the past 16 years I have mostly been satisfied with the service provided by comcast, but if this is an example of what I can expect going forward, I will have to look at other options.
Again
Expert
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31.4K Messages
4 years ago
@user_8d8d1b
Comcast's policy is to refund no more than 3 or 4 months of an overcharge or billing problem. The reason is because the onus is on you to monthly review your statements for any errors.
Perchance were you in a contract that expired in or around October 2020? If so, and that contract expired, it would be the reason your bill increased. Notices of increases are place in your billing statement a month or two before it happens. This is another reason why you should review your statements every month. Your statements contain information pertinent to your account, whether it be billing or services. Autopay is very convenient, but you're still responsible for knowing what you're paying for.
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user_8d8d1b
Visitor
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3 Messages
4 years ago
jf inappropriate fees are charged thy should be refunded
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