2 Messages
overcharge Xfinity residential
I have a Case # open with Xfinity as of 6/11/2024 . I have been to Xfinity Store on multiple occasions wasted Hours ( not minutes ) with Chat , then Live Agent to resolve
an overcharge of $227.13 from 1/2023 to 5/2024 totaling $3,861.21. I hadn't noticed it ( unfortunately ) until I was moving Service to another residence. There was a
Xfinity MC emailed for $227.13 as a refund which I responded was Unacceptable as that was only retribution for (1) month of overcharge. Not the (17) made with
Auto-pay.
EG
Expert
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107.2K Messages
4 months ago
The concern is not "Channels And Programming" help related........ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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1.4K Messages
4 months ago
@user_i22vr3
Thanks for reaching out to us I would not be happy if I was overcharged for services I did not have.
generally we only are able refund back the last four months of charges, being that you were charged since 2023 you do as a customer have a duty to review your bill to make sure you're paying for only the services you need.
I'll be happy to look deeper into your account to see what was discussed and what other options we may have. Please send me a direct message To send a direct message:
Click "Sign In" if necessary
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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