2 Messages
Overcharge Refund
My account has been closed since July and I have been charged for internet ever since I moved. I have had several conversations with support where they have promised that I would receive a check in the mail for the balance.
I have not received this and the xfinity staff are more than useless. It has been months since I was first promised to be paid back.
I cant sign in anymore because the account has been shut down.
CC_Tony
Retired Employee
•
1.4K Messages
3 months ago
Hi there, @user_y3zita. Thank you for reaching out. Let's figure out what is going on with that account. Can you send a DM to Xfinity Support with your full name and address? I'll see you there.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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