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user_14edce
1st Topic

Visitor

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2 Messages

Thursday, June 23rd, 2022 6:45 PM

Closed

Overbilled

I have two different accounts when it my own account one on my sons. I am being way over billed buy double the amount and I'm sick to my stomach about it I need help and I can never seem to get help.im supposed to he getting acp too iam disabled and these bills take half my income 

Question

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Updated 

11 months ago

32

1

0

EG

Expert

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98.8K Messages

11 months ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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user_14edce

Visitor

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2 Messages

@EG​ I am new this is my first post so ha e no clue where to post I'm sorry

11 months ago

0

XfinityOrlandoM

Official Employee

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420 Messages

@user_14edce

As a customer myself I am always concerned when my bill is more than what I expected it to be.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

EG

Expert

 • 

98.8K Messages

@user_14edce​ 

No worries ! 🙂

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

0

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