9 Messages
Overage on Data Scam
I have been dealing with this for MONTHS. It is IMPOSSIBLE for ONE person to consume the amount of data that you people say we are using. 3 Years ago I had a gamer living here and we NEVER EVER went over our data. Now all of a sudden in the last year or two you say I am consuming an insane amount of data. I have turned everything off at the power source, but somehow I'm still using data????? There is ONE person here during the day with ONE computer on. Nothing has changed in my household other than LESS people and LESS electronics.
I am NOT the only person who has noticed that you are OVERCHARGING for data. I have asked repeatedly for PROOF and documentation, none is ever provided. Sure they will type an "amount" but I want to see the proof. I know you can't because it's impossible for one person to use the amount of data you say.
The worst part is, the AMOUNT OF TIME I have given to rectify this. As I am typing this, I am on my ELEVENTH (make that THIRTEEN now) chat person. Going back and forth and accomplishing NOTHING because it disconnects and I get someone new. And then they read a blurb and automatically send me to some other department. I do NOT work for you people but yet I spend just as much time dealing with you as you deal with multiple customers. All they do is say change your passwords (done multiple times) or they give you a ticket number that you inevitably end up right back in your loop of death trying to get an actual human. In the last 4 months I have devoted well over 60 hours of complete insanity.
I wish there were other options but for now I am stuck with the Bernie Madoff of internet companies. Just absolutely a horrid experience with a horrible, horrible HORRIBLE company.
Update: I am on the 15th person now. This is just absolutely insane.
user_uyz0z1
9 Messages
2 months ago
I have been disconnected twice on chat... I am now up to 14 people. Get your act together people and start paying me a salary for the amount of time I spend dealing with your incompetence.
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XfinityJustinC
Official Employee
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1.1K Messages
2 months ago
Good morning, @user_uyz0z1 thank you for taking time out of your day to create a post. You've contacted the right place for help, and I'm sorry to hear of the issues you've been having with trying to get the data concerns resolved.
From experience, I've worked with our great CSA partners in the past with similar data issues and would like to reach out to them to see if they can help here as well. Since I will need to gather some information to locate your account and we don't want that in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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