1 Message
Overage Charge
Since I have been charged $10 for 50GB of overage this month for going 7GB over, the remaining 43GB carry over without being charged again. Correct? I have two children who are out of school for the summer and obviously the internet usage has skyrocketed. I have only ever gone over the limit in the summer time, and when school is closed for 2+ weeks at a time. I find it unfair to be charged $10 for “50GB” if I don’t get to HAVE the remaining 43 since it’s already been purchased and added to my account. Especially since I didn’t choose to cancel when my plan increased without notice a few months back. (That in itself was a bit wrong. Notification of some sort should have been at the very least, emailed prior to the extra charge with no warning.)
XfinityDena
Official Employee
•
3.4K Messages
1 year ago
@WSprad Thank you so much for taking the time out of your day to reach out. I know even in my own household our data usage has increased and changed a lot since I am working from home and my kids are not currently in school. You can monitor your data usage using your Xfinity app and with our Data Usage Center with the link: https://www.xfinity.com/learn/internet-service/data?linkId=137770825. If a customer chooses to utilize 1.2 TB in a month, we will automatically add 50 GBs increments to their account for an additional $10 fee per month per increment. The charge will not exceed $100 each month regardless of usage. Any unused data from the added block will not carry over to the next month. You can learn more about our unlimited data packages with the link: https://www.xfinity.com/learn/internet-service/data as well as add them there too!
As for your current pricing on the account I would be happy to take a look at new promotions with you. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
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- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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