Over due bill notifications but I'm paid up

Question

I keep getting emails saying I have an overdue bill but I'm paid in full on the app and processed through my bank. Do I need to change something on my end to stop getting these?

XfinityDilary · Answer

Thanks for posting on our Community forums for assistance, user_bw0shv. The best way to manage your email communications would be online or through our Xfinity App. On the website, you can select Account > Account and Identity > Account Communications. For more information on this process, you can visit us HERE.

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user_bw0shv

Over due bill notifications but I'm paid up

XfinityDilary

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