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Over charging on mobile and xfinity rep promises to refund was a lie
I got overcharged on my xfinity mobile because my home Wi-Fi did not work properly sill with xfinity by the way. I spoke with multiple customer service representatives and all promised to help and one of them clearly stated that I will get refunded and my January bill will be adjusted. All a big lie as nothing was done, I got the transcript of the rep saying that I Will be credited for $365 for November bill and December will be adjusted, nothing was done. Is there anything I can do to get my refund and my current bill adjusted as promised.
XfinityMartyR
Official Employee
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2.5K Messages
2 years ago
Hello, @user_k4uq2o. Thank you for reaching out to Xfinity Support over our Community Forums. Unfortunately, we are a bit limited when it comes to assisting our Xfinity Mobile customers due to security, and authentication requirements. We can help with general questions, and troubleshooting. Since this is an account specific concern with Xfinity Mobile billing, we would have to direct you to the Xfinity Mobile Team. You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 888-936-4968
• Phone: 888-936-4968
If you are still having issues with your in-home Xfinity Internet, and WiFi please take a look at the following troubleshooting article.
Xfinity Internet and WiFi Connection Troubleshooting
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