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Over billing when changing Bill Due Date
I have request to change the bill due date recently.
It says there is not fee for changing the date, so i move it to 1st of month to match my other bill date.
But what I see in my account is
$75.31 due on November 5 for October 21 – November 10 (22 day period)
Your one-time transitional bill is lower because the new selected bill due date resulted in a shorter billing period.
$80.31 due on December 1 for November 11 – December 10 (30 day period)
Future bills will return to your regular monthly charges.
75.31 / 22 = 3.423 this is what I paid per day for transitional period
80.31 / 30 = 2.677 this is what I should paid for my plan per day
75.31 - (2.677 * 22) = 16.42 this is the difference of what I think is over billed
Is there any hidden fee for this service?
Responses
ComcastMorgan
Official Employee
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2.5K Messages
7 m ago
Hi, danielu0601. Thanks for reaching out about your bill. We want to clear up any confusion! If you do 2.677 x 30, that is where we're getting the $80.31. Does that help?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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